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Bella Travels Booking Terms and Conditions

 

 

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Agreement to the terms and conditions set out below are a  legally binding agreement between you, whether personally or on behalf of an entity (you”) and Bella Travel
(“we”, “us” or “our”), concerning your access to and use of bellatravel.co.uk website as well as any other media form, media channel, mobile website or mobile application related, linked or otherwise connected thereto (collectively, the “site”
).

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You agree that by accessing the site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all these Terms and Conditions, then you are expressly prohibited from using the site, making any bookings and therefore you must discontinue use immediately.
 

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

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GENERAL

We act as agents for licensed tour operators and the relevant ATOL number and ATOL certificate will be provided for each holiday booked,

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Flight bookings we make are also ATOL Protected and the ATOL certificate will be provided for each flight booked.

ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. ATOL protection does not apply to all holidays and travel services listed on this website. This website and all social media accounts will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking.
If you do not receive an ATOL certificate, then the booking will not be ATOL protected. If you do receive an ATOL
certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. 

 

 

 

The air holidays and flights shown are ATOL protected by the Civil Aviation Authority.

For more information about financial protection and the ATOL certificate go to: www.atol.org.uk/ATOLCertificate

As Travel and Booking Agents we act only as Agents for the Principals actually providing the relevant services and we shall not be liable for any act or default on the part of any such Principal or its Agents or Servants. Passengers are booked and/or tickets and coupons are issued or obtained by us subject to the conditions regulations and terms of the Carriers and/or Principals concerned.

 

 

WEBSITE OFFERS
Prices are ‘per person’ based on 2 sharing (unless stated) and are subject to availability and change. Hotels are subject to availability and change, if fully booked, local hotels of a similar standard will be provided. Hotel ratings are based on local standards. Tours are subject to availability and change and some tours may command a supplementary cost. Ports of call on some coach tours/cruises may vary according to unforeseen circumstances. All deals are fully TTA & ATOL protected.

 

INSURANCE
It is a booking condition of package travel regulations that you have adequate travel insurance. Passengers must take out travel insurance and details of our special facilities are available. Neither we nor any of our Agents or Servants shall be liable or responsible for any loss, damage, and injury. Any Delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.

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PAYMENTS
We reserve the right to adjust prices and times given or quoted should circumstances make necessary. Prior notice will be given in most circumstances. We can only guarantee against fare increases when the full balances are paid in full at time of booking.

Payments made by cheque require 7 working days for clearance.

 

ALTERATIONS
Our receipt of a deposit and the lodging of a booking form does not constitute confirmation of the booking. Confirmation or otherwise is given separately in a form of an ATOL certificate and confirmation for flight inclusive bookings.

 

CONFIRMATION
Passengers should assume that all bookings made are sold on a totally non-refundable basis unless otherwise advised by us. All cancellations by a client must be in writing. If a client cancels a booking the deposit will be retained by us as fee to cover expenses, but clients are liable for all expenses and liabilities incurred by us if these exceed the deposit.

 

CLAIMS
In the event of a claim, our maximum liability is restricted to the total amount paid to us by the claimant less any expenses incurred.

 

FORFEITURE OF RESERVATIONS
All final balances must be paid at least 14 weeks before departure or the date given at time of booking in writing or orally. If they are not paid we reserve the right, which may be exercised without any notice to the passenger whatsoever, to cancel the reservation and retain any balances.

 

PASSPORTS, VISAS AND HEALTH CERTIFICATES
Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other Authority all repatriation costs are to be borne by the passenger. For further passport information please check this link on the Gov.UK website.

 

RECONFIRMATION
Where a passenger has to reconfirm a flight or return booking it is their responsibility for any inconvenience or loss caused by not doing this.

 

VALIDITY OF TICKETS
Return tickets are only valid for dates specified on the tickets unless a change is made by the company, or at the passengers request and make an additional charge at our discretion.

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INFORMATION GIVEN IN THE BOOKING FORM
Information given in the Booking stage  is accepted by the Company as being correct unless subsequently amended in writing. We therefore do not accept any responsibility whatsoever, for any inconvenience or financial loss caused by wrong information being supplied to the company.

 

DATA PROTECTION POLICY
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

You are entitled to a copy of your information held by us. If you would like to see this please contact us. [We may make a small charge for providing this to you].

 

CHANGES OF REQUESTED TRAVEL ARRANGEMENTS
All requests by passengers to alter booking or travel arrangements must be in writing or made in person. Should a firm booking already be held additional charges/change fees is subject to conditions of booking/ticket and availability.

 

JURISDICTION
All agreements between the traveller and us shall be governed by the exclusive jurisdiction of the courts of Northern Ireland. These Terms and Conditions shall be governed by and construed in accordance with the laws of Northern Ireland. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

 

TRAVEL TICKETS & DOCUMENTATION
Our responsibility is to provide your tickets by email or post. Tickets posted to clients are done so at the client’s risk. Any costs arising from non-delivery will be borne by the client. For late bookings tickets will be emailed, collection of tickets can also be arranged. 

For advice on traveling abroad, go to the Foreign and Commonwealth Office website,

For information on health requirements, go to the Department of Health website.

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IF YOU CANCEL YOUR BOOKING 

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received in writing.

Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum  charges that the holiday company has laid out. 

An example of cancellation charges are as below:

Amount of cancellation charges shown as a percentage of the booking price.*

More than 98 days – Deposit

57-98 days – 30% or deposit if greater

29-56 days – 50%

22-28 days – 75%

8-21 days of departure 90%

7 Days or less 100%

Note: if the reason for cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. The full insurance premium may be retained in the event of cancellation.

* Bookings that include Budget/Low Cost or Schedule Flights and/or cruise may incur different cancellation charges. Please enquire at the time of booking or ahead of making the decision to cancel.

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SPECIAL NEEDS

If you have any disability or medical condition requiring special travel requirements, accommodation or dietary arrangements, we strongly recommend that you advise us appropriately when making your booking so we can arrange accordingly to make your trip go with ease. Any information you provide will be treated confidentially and will only be used to check the suitability of your accommodation, facilities and transport, to enhance your holiday experience. 

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PROHIBITED ACTIVITIES

The Following uses and actions of the website, vouchers and services are strictly prohibited: You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

  • systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

  • Providing False data such as names,addresses,payment details and any fraudulent use of payment methods.

  • Participating in any unlawful activity related to the website, vouchers or any services provided.

  • Using the website, services and/or vouchers in breach of any of the terms & conditions. 

  • Pretending to act as or on behalf of Bella Travel

 

  • make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

  • use a buying agent or purchasing agent to make purchases on the Site.

  • use the Site to advertise or offer to sell goods and services.

  • circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.

  • engage in unauthorized framing of or linking to the Site.

  • trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;

  • make improper use of our support services or submit false reports of abuse or misconduct.

  • engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

  • interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.

  • attempt to impersonate another user or person or use the username of another user.

  • sell or otherwise transfer your profile.

  • use any information obtained from the Site in order to harass, abuse, or harm another person.

  • use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.

  • decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.

  • attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.

  • harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.

  • delete the copyright or other proprietary rights notice from any Content.

  • copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

  • upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.

  • upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

  • except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.

  • disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.

  • use the Site in a manner inconsistent with any applicable laws or regulations.

 

.USER GENERATED CONTRIBUTIONS

The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”).

Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

  • the creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

  • you are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms and Conditions.

  • you have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms and Conditions.

  • your Contributions are not false, inaccurate, or misleading.

  • your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

  • your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).

  • your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

  • your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another.

  • Your Contributions do not violate any applicable law, regulation, or rule.

  • Your Contributions do not violate the privacy or publicity rights of any third party.

  • Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.

  • your Contributions do not violate any federal or state law concerning child pornography, or otherwise intended to protect the health or well-being of minors;

  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

  • your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms and Conditions, or any applicable law or regulation.

Any use of the Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Site.

 

COMPLAINTS

 

Your travel experience  is so important to us and we always aim to provide the highest quality of service to our customers and will always aim to ensure that any issue that may arise never goes unsolved. 

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If you do need to make a complaint please contact us at first at info@bellatravel.co.uk to solve any issues you may have.

 

 

 

 FORCE MAJEURE

Bella Travel  will not be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.

For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder.

 

 WEBSITE DISCLAIMER

Bella Travel (www.bellatravel.co.uk) goes to great lengths to ensure that, to the best of its knowledge, the information provided on this website and its social media channels is correct at the time of publication and/or subsequent modification.

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MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.

We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.

Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

 

GOVERNING LAW

These Terms and Conditions and your use of the Site are governed by and construed in accordance with the laws of the United Kingdom/Northern Ireland and are applicable to agreements made and to be entirely performed within the State/Commonwealth of the United Kingdom/Northern Ireland, without regard to its conflict of law principles.

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VIRUS PROTECTION

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus programme on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

 

 

 LINKS TO THIRD PARTY SITES

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).

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Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms and Conditions no longer govern.

Disclosure: Bear in mind that some of the links that are posted from time to time are affiliate links and if you go through them to make a purchase I will earn a small commission. Keep in mind that I will only provide links to these companies and their products/services because of their quality and not solely because of the commission I receive from your purchases. The decision is yours, and whether or not you decide to buy something is completely up to you.

 

ADVERTISERS

We allow advertisers to display their advertisements and other information in certain areas of the Site, such as sidebar advertisements or banner advertisements. If you are an advertiser, you shall take full responsibility for any advertisements you place on the Site and any services provided on the Site or products sold through those advertisements.

Further, as an advertiser, you warrant and represent that you possess all rights and authority to place advertisements on the Site, including, but not limited to, intellectual property rights, publicity rights, and contractual rights.

 

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) [your Contributions]; (2) use of the Site; (3) breach of these Terms and Conditions; (4) any breach of your representations and warranties set forth in these Terms and Conditions; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any over harmful act toward any other user of the Site with whom you connected via the Site.

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